At Giftandglows, owned and operated by Vormetis Dynamics Private Limited, we are dedicated to providing a convenient, transparent, and hassle-free shopping experience for all our customers. In this document, the terms “we,” “our,” and “us” refer to Vormetis Dynamics Private Limited, while “you,” “your,” and “user” refer to our valued customers and website visitors. By placing an order through our platform, you acknowledge and agree to the return and refund terms outlined below. If you need to return a product, our policies and procedures are explained clearly for your convenience and understanding.

Eligibility for Returns

To qualify for a return, products must meet the following conditions:

• Items must remain unused, undamaged, unwashed, and in their original condition with all tags, labels, seals, and packaging intact.
• All original boxes, packaging materials, tags, and labels must be returned along with the product in the same condition as received.
• Products that show signs of usage, alterations, cleaning, damage, or wear will not qualify for returns or refunds.
• Return requests must be submitted within 48 hours from the date the order is delivered. Customers are required to contact our customer support team within this timeframe to initiate the process.
• Any product that does not satisfy the above return requirements may be rejected and returned back to the customer.

How to Initiate a Return

Step 1: Initiate a Request

Please send your return request by email, including your Order ID along with the reason for the return, to (mention email).

Step 2: Share Supporting Photos

If the received item is damaged, defective, incorrect, or incomplete, kindly attach clear photographs or videos highlighting the issue to help us review and process your request more efficiently.

Step 3: Follow the Return Instructions

Once your return request has been reviewed and approved, our support team will provide you with detailed instructions regarding the return procedure, shipping process, and any further steps required.

We reserve the right to decline return requests that fail to comply with our stated return conditions or policy guidelines.

Refund Process & Timeline

After the returned item is received by our team, it will undergo an inspection process to verify that it meets our return eligibility requirements. Once the inspection is completed, you will be informed whether your refund request has been approved or rejected.

If the refund is approved, the eligible refund amount will be credited back to your original payment method within approximately 5–7 business days, depending on your payment provider or banking institution. A confirmation notification will also be shared with you once the refund transaction has been successfully processed.

Partial Refund Guidelines

In certain situations where a returned product only partially meets our return requirements — such as missing packaging materials, damaged accessories, or minor signs of use — we may choose to issue a partial refund at our sole discretion based on the condition of the returned item.

Damaged, Defective, or Wrong Product

If you receive a gift item that is damaged, defective, faulty, or different from what you originally ordered, you must raise a return or replacement request within 48 hours of delivery. To help us investigate and resolve the issue quickly, please share clear photographs or videos of the product and packaging through email when contacting our support team.

Need Assistance?

If you require any help, clarification, or assistance regarding returns, refunds, or related concerns, please feel free to contact our customer support team at: vormetisdynamicspvtltd5@gmail.com.

Thank you for choosing Giftandglows. We sincerely value your trust and support, and we remain committed to providing you with a reliable and satisfying gifting experience.